Refund & Cancellation Policy
Last Updated: December 29, 2025
1. SaaS Subscription Refunds
We strive to provide the best AI automation experience. However, due to the nature of digital services:
- Monthly Plans: We do not offer refunds for monthly subscriptions once the billing cycle has started. You may cancel anytime to stop future billing.
- Yearly Plans: If you cancel a yearly plan within 7 days of purchase, you are eligible for a full refund. After 7 days, no refunds will be issued.
2. Non-Refundable Items
The following are strictly non-refundable under any circumstances:
- One-time Setup Fees or Onboarding Fees.
- Used "Credits" (WhatsApp conversation credits, Email credits, or AI Content usage).
- Custom Domain or White-label fees paid to third-party registrars.
3. Agency & Done-For-You Services
For custom agency services (e.g., Website creation, Funnel setup, Ad management):
- Advance Payments: 50% advance payments are non-refundable once work has commenced.
- Completed Work: No refunds are issued for services already delivered or approved by the client.
4. How to Request a Refund
If you believe you have a valid case for a refund (e.g., technical error resulting in double charge), please email us at hello@signalatic.com within 7 days of the transaction.